My Matric Certificate

Hello Peter my name is Lovey Sambo I rewrite my matric June 2016 and I went to Department of Education at Jhb the combine my result then they gave me a statement and the say I must come after 3 weeks, after 3 weeks they told me to come after 6 weeks but they didn't helped me until today, last year early I asked them if I can talk to the manager and she also ask me to come after 3 weeks but she never helped me she only told me that my certificate has error and she will try to help and she gave me her number when I call her she responded once and she never responded my calls anymore her name is Thandi. I also decided to go to Pretoria on October to ask for help but they didn't helped me the told me that I must go to Jhb it's only them whom they can help. Am stacked I need help I need to study further at Unisa last year they told me that in order to register me they need my certificate, when I apply for job they need that certificate while I have it but they refuse to give to me please help me hellopeter