Metro North Education District Disgrace.

I've been in contact with the education department since 15 March 2023 ever since the online applications went open, I had a problem with adding my account online because I became my sister and brother's child legal guardian. As both my sister and brother was ******ed on the same day and I only later found out that I was his legal guardian and that was the exact same time that I did the application, everything was handed in on time numerous calls and emails were sent to different people however the person that I've spoken to most of the time was Lindsay De Kock. Numbers were given but when actually trying to make contact there was alway no luck, no replies to emails or whatsoever. I made contact with the education department because even though I could go into my online profile because of the duplicate Cemis number I had to provide proof that I was the guardian for them to remove the mother's account but no luck. Today 8 January 2024 I went to the Metro North Education District for placement or answers I told the lady who I've been in contact with trying to explain to her that I did not wake up now I've been in contact from the very start she introduced herself as the District Director with a whole attitude telling me to get to the point and I told her it's for placement she said Florida High school accepted the learner I did I rep**** immediately to the email, the email stated you need to reply within 3 school days of you are accepting and I declined no one came back to me as I emailed Lindsay back cause she was the one that sent that email to me and she never rep**** to anything was sent. This Wendy lady said I quote "There is nothing I can do for you" she was not interested in any proof I had of emails or reference numbers of anything after I told her who I've been dealing with. I'm honestly so so disappointed with the service I've been receiving I'm at witts end. Don't tell me and reassure me that you'll sort it out. I phoned numerous times to do follow ups because I didn't want it to come down to a situation like this and see here. I'm emotionally fed up with having to grieve the death of my sister and brother in law and still have to fight with the education department. It's been a very very very tough year for Taahir and I but somehow we pushed through I really really need some guidance and help as I don't know what to do or where to go seeing that the District Director told me there is nothing she can do.