Inconsiderate staff members at DOE

The experience at DOE in Meyersdal branch has been absolutely horrible, i found myself having to go there more than 5 times where the staff is not helpful and easily dismiss people. They are inconsiderate of the fact that it takes money and effort to come to their offices. They will tell you to come back tomorrow, when you come tomorrow they tell you to come the next week to ultimately tell you that they cannot help you...