Grade 1 application delay. Poor Assistance from cape town education department's

I have been really struggling to get my one 7 year old child into a school. This is a total nightmare and I am 100% disappointed. We have moved to a different location and I app**** online in April for new schools in the area we are moving to. All applications were unsuccessful and i had to go to schools and add my child on a waiting list. My child is retaining the grade again, i have mentioned this to the districts . they want to out my child in a school out of our area in a dangerous area that I'm not fami**** of?? I refuse to put my daughter in a school distance from our home.

I went up and down back and forth, emails going tried call no help came from 1 single person. I emailed the head minister and he handed it over and the person just said once again my child is accepted in the school they added to the online list.

I am calling out for any other advice or help.

I asked them to call me no calls came from them. I am tired of going to schools who keeps on telling me there is no space, i am tired of going up and down to different educational districts and conculting with different people. Isbit that difficult to assist me with 1 learner to be place in grade 1. What is my next step to report to the government or to report it tobthe whole work??