Disappointed is a mere understatement

I am very disappointed that the very people we should be turning to for assistance treat us like we amount to nothing and have no interest whatsoever in hearing us out. I have a serious case that needs the District inspectors assistance, I have been calling the District since Monday, the lady at switchboard, Zelda was of no assistance to me she had no patience and to make matters worse she hung up on me whilst I was still explaining my case to her and told me they are very busy. I called ********** 300 and again the gentleman there that answered didn't care to hear what I was enquiring, unfortunately, he didn't even have the decency of giving his name. I explained that there is a language barrier and asked that we speak English so we can understand eachother and he just placed my call on hold and I held till they hung up on me. I would like to know what are these people there for if they are of no help to us when there are many people sitting jobless who would appreciate the job and do it efficiently.