Bad Bad public service

<p>On Thursday 20 April 2017 I went to the Wonderboom Junction office to claim back fees that I have paid for re-mark of my kids matric exam. On arrival, the consultant inform me that I need certified copies of the ID as well as the Matric end result certificate. I went back home to make copies of the certificates, went to the police station to get it certified and all the way back to the Wonderboom junction offices of the Dept of Education. On my second arrival, the consultant informed me that he cannot process the repayment, as the person responsible for the approval of refund is not available.</p> <p> </p> <p>He could not assist me at all and was incompetant to get alternative solutions. I had to go back home - a second time. This insident cost me so much money on travelling fees that the refund money has been spend on fuel..</p>