Unsatisfactory service

I have been waiting for my vehicle to be sorted out properly and have been way too patient with the s**t service received. After constant back and forth mails and all of the responses useless here we are with a car that is still not sorted! I have asked for a different service provider to be assigned from King price to fix all my issues which may I add was not self inflicted!!!!! Below is a list of what I could visibly see wrong after the repairs.

After complaining I am told that I can bring in the vehicle to fit the new light .... So what about the rest of the issues not sorted?

From: Melissa Fredericks Sent: 07 February 2018 12:24 PM To: ********** ********** Cc: SEMcomplaints ********** Subject: Previous ***

Good day,

May I please have an update on when my car can be sorted?

This is becoming tedious and quite frustrating, I have been extremely patient and yet this cannot be sorted 100%.

• I was advised that my light would be available at the end of January to date no update – the light has a chip . • I need the correct back board as requested on the 22nd of Jan when the vehicle came in for the day – the one that was factory fitted to the car not the chip board that I currently have. (I did raise all my concerns and yet got the vehicle back with the paint work not sorted and no fuses, there was only mention of the issue with the light that is on back order as the supplier sent the incorrect one).

• I need the paint work in my boot to be fixed as there are runs and looks like tear drops. • I would appreciate getting my fuses back- yes its cheap and can be replaced but I refuse to do this as my car had all the fuses when it got there with ALL the lights working, I had to swop fuses around to allow my headlights to work. A woman alone driving around without headlights …. And then I’m told that Toyota says my fuse box looks normal.

This is totally unacceptable, no communication, no update or anything!!!! When I was required to pay the access of R6000 I did so even though I have all these issues.

Kind regards