Poor service and THEFT

I would like to express my disappointment from the unsatisfactory level of service you offered (Dent Tech and Discovery Insure). I had unfortunately expected more from the reputed and prestigious company (Discovery Insure) of your standard and that your every supplier and business partner will equally be of high standard and mostly, with integrity. I therefore have no choice but submit a complaint hoping for an adequate and fast resolution.

Please note the below for a full detailed account of the complaint.

• The vehicle was booked on the 04th February 2021 at Dent Tech (49 FABRIEK STREET, CNR CR SWART DRIVE, STRIJDOM PARK) • On the 12th February 2021 we received a call from Dent Tech that the vehicle is ready for collection. Whilst still preparing to collect the vehicle, we received another call that they still need to have the rim fixed and we will get a call a soon as the rim is fixed. • As if the conflicting messages from Dent Tech were not enough, we received an email from Discovery Insure on the 16 February 2021 confirming that the repairs were completed and that we should rate the service, finally we are getting the car back but wait… • We phoned Dent Tech and we were still advised that the rim is not yet fixed and they will phone us when they are done. • As per Dent Tech's directive, we ignored the email from Dent Tech (Received on the 18th February 2021) and waited for a phone call to advise when the vehicle will be ready for collection. • We waited for that phone call. Finally received the call on the 23 February 2021, upon collection, we picked the following: o The vehicle was booked in with quarter full tank of patrol, we collected the vehicle with a quarter empty tank? o The spare-wheel was new, never used when we booked the vehicle in, we collected the car with a spare-wheel that may not even be roadworthy and not even the right size for this car? Someone will need to reimburse us, please advise when are we getting our patrol back as well as the new spare-wheel that was booked in with the vehicle?

I trust that you will agree with me that this is unacceptable under any circumstances and you will treat this with the utmost urgency that it requires. I also hope that you will take the necessary precautions to prevent similar incidents in future.

I look forward to your prompt response and resolution. I am contactable on the below to arrange for the refund of the patrol as we as the replacement of the new spare-wheel.

The car was booked in with a new spare-wheel (195/55R16) same size as the four tyres on the vehicle, the spare-wheel returned is a warn out tyre and the size is R185/65 R15, a tyre that was recently and frequently used and not in a driveable condition.

I want my new spare-wheel and my patrol please.