MEDIOCRE CUSTOMER SERVICE an COMMUNICATION

My car went in for panel beating in December and received a date of the 27th of January as the deadline.<br> I was promised my car early on the 23rd Jan, and then again for the Monday 26th Jan.<br> When the deadline of the 27th was looming the car was still not ready for release.<br> During this period no communications were received, only on the 27th they told me the car was not ready and gave me a courtesy car.<br> The next deadline was the 30th January, which was not met and only today upon my enquiry, after not hearing anything, they said it will be ready today.<br> <br> Concerns seem to be brushed off or passed along.<br> No serious action is taken or behaviour changed to keep the customer informed.<br> <br> Highly dissatisfied with the customer service and lack of communication, or sense of urgency!!