NPS Score
-100
Recommended: Unlikely
Oct '25 - Sep '26
Frequently Asked Questions About Denim SA
How is Denim SA rated on Hellopeter?
Hellopeter has tracked Denim SA across 7 reviews. Denim SA hasn't collected enough recent reviews ā at least 10 in the last 12 months are needed ā to calculate a TrustIndex score. Have you used Denim SA? Write a review to help others decide.
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Mar 2021
Excellent Customer Service
I had such a lovely experience at Denim SA Johannesburg today, and Iād really like to give a special shout-out to Nolly. ā¤ļø She assisted me with finding my size and was incredibly kind, patient and helpful throughout the whole experience. Her customer service was genuinely exceptional, and she went out of her way to make sure I was comfortable and happy. Nolly is a wonderful example of what excellent customer service should look like. Denim SA, please recognise her for the amazing service she provided! šš½āØ Thank you, Nolly, for making my shopping experience such a positive one! ā Miss Bronwyn Isaacs
1 reviews | Active since Mar 2021
Excellent Customer Service
I had such a lovely experience at Denim SA Johannesburg today, and Iād really like to give a special shout-out to Nolly. ā¤ļø She assisted me with finding my size and was incredibly kind, patient and helpful throughout the whole experience. Her customer service was genuinely exceptional, and she went out of her way to make sure I was comfortable and happy. Nolly is a wonderful example of what excellent customer service should look like. Denim SA, please recognise her for the amazing service she provided! šš½āØ Thank you, Nolly, for making my shopping experience such a positive one! ā Miss Bronwyn Isaacs
1 reviews | Active since Oct 2024
Not a reliable store
I purchased jeans online, but unfortunately, I never received them. I was informed that the size I ordered was unavailable. When I requested a refund, my request was denied, and I was told I should accept a replacement instead. I then asked for a replacement, but the correct size was still not available, despite being advertised on the app.
1 reviews | Active since Oct 2024
Not a reliable store
I purchased jeans online, but unfortunately, I never received them. I was informed that the size I ordered was unavailable. When I requested a refund, my request was denied, and I was told I should accept a replacement instead. I then asked for a replacement, but the correct size was still not available, despite being advertised on the app.
1 reviews | Active since Sept 2023
Denim SA +***0
I bought 2 jeans last month and still have the receipts to prove it. The assistant was very helpful in getting me the right fit. I'm head over heels over the 1st 2 jeans I bought which turn out to have minor flaws which wasn't visible unless you looking for it. After discovering the flaws I just let it go because I really loved the style and the fit. I went and bought two more after that and even after carefully inspecting the I still managed to get home with flaws on both jeans. I wore the 1st 2 once because they are special occasion jeans and washed them after wearing them. This past Friday I took out the drawstring one and wanted to iron it to wear it to an evening out. To my suprise the jeans was torn and I immediately tried to find the receipt so I could contact the store. No telephone number on the receipt. I googled them and got a whatsapp number. I sent a whatsapp before I left home and got a response while I was out. On Sunday I responded stating my case and that I'll only be able to go to the store on the 29th of May due to work. The response was that they can't help me and the only time they exchange items is within 7days if the item is in the same condition it left the store. So in a nutshell I was told that even if that jeans fell apart a day after I bought it, it can't be exchanged. I'm really annoyed and now I'm not getting any response from them.
1 reviews | Active since Sept 2023
Denim SA +***0
I bought 2 jeans last month and still have the receipts to prove it. The assistant was very helpful in getting me the right fit. I'm head over heels over the 1st 2 jeans I bought which turn out to have minor flaws which wasn't visible unless you looking for it. After discovering the flaws I just let it go because I really loved the style and the fit. I went and bought two more after that and even after carefully inspecting the I still managed to get home with flaws on both jeans. I wore the 1st 2 once because they are special occasion jeans and washed them after wearing them. This past Friday I took out the drawstring one and wanted to iron it to wear it to an evening out. To my suprise the jeans was torn and I immediately tried to find the receipt so I could contact the store. No telephone number on the receipt. I googled them and got a whatsapp number. I sent a whatsapp before I left home and got a response while I was out. On Sunday I responded stating my case and that I'll only be able to go to the store on the 29th of May due to work. The response was that they can't help me and the only time they exchange items is within 7days if the item is in the same condition it left the store. So in a nutshell I was told that even if that jeans fell apart a day after I bought it, it can't be exchanged. I'm really annoyed and now I'm not getting any response from them.