Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Delta Coaches is described by travellers as severely unreliable across every stage of the journey. Customers consistently report buses that arrive many hours late or never at all, mechanical breakdowns that leave passengers sleeping on the roadside, unanswered phones and emails, and refunds that are delayed, converted to vouchers, or never paid. A single positive account praises a safe, well driven trip.
Top Strengths:
- •Customer Service & Travel Expertise: The strongest theme is still weak. A few staff members, including a Queenstown mechanic and a call centre agent who checked a changed departure, tried to help, but most accounts describe rude drivers, dismissive counter staff, and no ownership.
TrustIndex
1.6
NPS Score
-93
Recommended: Unlikely
Oct '25 - Sep '26
Frequently Asked Questions About Delta Coaches
What do customers say about Delta Coaches?
Based on recent customer reviews, Delta Coaches is described by travellers as severely unreliable across every stage of the journey. Customers consistently report buses that arrive many hours late or never at all, mechanical breakdowns that leave passengers sleeping on the roadside, unanswered phones and emails, and refunds that are delayed, converted to vouchers, or never paid. A single positive account praises a safe, well driven trip.
What is Delta Coaches's biggest strength?
Delta Coaches's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Travel Expertise. The strongest theme is still weak. A few staff members, including a Queenstown mechanic and a call centre agent who checked a changed departure, tried to help, but most accounts describe rude drivers, dismissive counter staff, and no ownership.
What are the most common complaints about Delta Coaches?
The most common complaint about Delta Coaches, based on Hellopeter's AI analysis of recent customer reviews, is Refunds, Pricing & Value. Passengers who paid full price for undelivered or downgraded trips describe endless refund runarounds, forced vouchers instead of cash, contradictory refund terms on tickets, and having to buy replacement tickets out of pocket to get home.
Is Delta Coaches trustworthy?
Delta Coaches has a TrustIndex of 1.6 out of 10 on Hellopeter, based on 51 reviews in the last 12 months. Hellopeter has tracked Delta Coaches across 343 total reviews. How is the TrustIndex calculated? →
Recent reviews (51)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jul 2022
Poor long distance bus service
This has to be the worst bus coach on earth, they careless about people's health. First of all, bus was supposed to leave Midrand at 18:00 and only arrived at 19:30 with no communication whatsoever or even an acknowledgment. Another close to 2hours of waiting at Parkstation. Another 2hours of waiting at Queenstown for a bus that is from Cape town so that they can decide passenger. The bus was supposed to have arrived in King Williamstown at 08:00 but only arrived after midday. People on chronic treatment, kids, people rushing to funerals all not considered.
1 reviews | Active since Jul 2022
Poor long distance bus service
This has to be the worst bus coach on earth, they careless about people's health. First of all, bus was supposed to leave Midrand at 18:00 and only arrived at 19:30 with no communication whatsoever or even an acknowledgment. Another close to 2hours of waiting at Parkstation. Another 2hours of waiting at Queenstown for a bus that is from Cape town so that they can decide passenger. The bus was supposed to have arrived in King Williamstown at 08:00 but only arrived after midday. People on chronic treatment, kids, people rushing to funerals all not considered.
1 reviews | Active since Aug 2015
Delta ****** *****ing vulnerable customers money!!
I am extremely My uncle purchased a return bus ticket from East London to Paarl Station. When travelling to Cape Town, the bus did not stop at Paarl Station as stated on his ticket. Instead, the bus passed Paarl and he was dropped off at an N1 garage, leaving him to arrange and pay for his own transport back to Paarl. The situation became even more unacceptable on his return journey. When he arrived at Paarl Station to board his return bus, he was informed that Delta no longer stops in Paarl. This is extremely concerning because this information was not communicated to him when he purchased his return ticket. If Delta had stopped servicing Paarl, why was he allowed to purchase a ticket with Paarl Station listed as his destination? He should have been informed before paying, so that he could make the necessary arrangements and avoid additional costs. Because of Delta’s failure to provide the service he paid for, my uncle had to: - Pay for transport from the N1 garage back to Paarl. - Purchase another bus ticket on the spot in order to get back to East London. - Incur additional expenses that he had not budgeted for because Delta failed to honour the original booking. He was then promised a refund. We were specifically advised that the refund would take 3–7 business days. More than three weeks have now passed, and that period has already been exceeded by a significant amount. When we followed up, we were told that the matter would be escalated. We were subsequently told that the company is experiencing financial difficulties and that there are apparently no funds available. Delta’s financial difficulties are not my uncle’s responsibility. He paid for a service in good faith. Delta failed to provide that service, caused him to incur additional expenses, and then failed to process the refund within the timeframe that Delta itself provided. Delta cannot continue taking customers’ money for services that are not provided and then use the company’s financial difficulties as a reason for not returning customers’ money. Delta needs to pay the money owed to my uncle.
1 reviews | Active since Aug 2015
Delta ****** *****ing vulnerable customers money!!
I am extremely My uncle purchased a return bus ticket from East London to Paarl Station. When travelling to Cape Town, the bus did not stop at Paarl Station as stated on his ticket. Instead, the bus passed Paarl and he was dropped off at an N1 garage, leaving him to arrange and pay for his own transport back to Paarl. The situation became even more unacceptable on his return journey. When he arrived at Paarl Station to board his return bus, he was informed that Delta no longer stops in Paarl. This is extremely concerning because this information was not communicated to him when he purchased his return ticket. If Delta had stopped servicing Paarl, why was he allowed to purchase a ticket with Paarl Station listed as his destination? He should have been informed before paying, so that he could make the necessary arrangements and avoid additional costs. Because of Delta’s failure to provide the service he paid for, my uncle had to: - Pay for transport from the N1 garage back to Paarl. - Purchase another bus ticket on the spot in order to get back to East London. - Incur additional expenses that he had not budgeted for because Delta failed to honour the original booking. He was then promised a refund. We were specifically advised that the refund would take 3–7 business days. More than three weeks have now passed, and that period has already been exceeded by a significant amount. When we followed up, we were told that the matter would be escalated. We were subsequently told that the company is experiencing financial difficulties and that there are apparently no funds available. Delta’s financial difficulties are not my uncle’s responsibility. He paid for a service in good faith. Delta failed to provide that service, caused him to incur additional expenses, and then failed to process the refund within the timeframe that Delta itself provided. Delta cannot continue taking customers’ money for services that are not provided and then use the company’s financial difficulties as a reason for not returning customers’ money. Delta needs to pay the money owed to my uncle.
1 reviews | Active since Jul 2025
Delta coaches complaint for showing up to pick customer up
I share my horrible experience with Delta Coaches South Africa. The bus did not show up at Midrand station where I was scheduled to be picked up to park station then proceed to East London. There was no response from their call center number after numerous call attempts. I arrived on time as I was informed that the bus will pick me up at exactly 6:pm at Midrand station today the 5th of August. I got to Midrand station at 5:30 pm where I waited until around 10:00 pm. My reference number is DCAP5ID01. This is money wasted as well as efforts and plans messed up due to ********** and disrespectful service by the whole company. Siyanda Nnatu
1 reviews | Active since Jul 2025
Delta coaches complaint for showing up to pick customer up
I share my horrible experience with Delta Coaches South Africa. The bus did not show up at Midrand station where I was scheduled to be picked up to park station then proceed to East London. There was no response from their call center number after numerous call attempts. I arrived on time as I was informed that the bus will pick me up at exactly 6:pm at Midrand station today the 5th of August. I got to Midrand station at 5:30 pm where I waited until around 10:00 pm. My reference number is DCAP5ID01. This is money wasted as well as efforts and plans messed up due to ********** and disrespectful service by the whole company. Siyanda Nnatu
1 reviews | Active since Oct 2025
Bad customer service
We received the worst customer service from these people the bus was supposed to leave at 19:00 we're still stuck in Johannesburg Park station no communication nothing I don't want to mention their rude drivers
1 reviews | Active since Oct 2025
Bad customer service
We received the worst customer service from these people the bus was supposed to leave at 19:00 we're still stuck in Johannesburg Park station no communication nothing I don't want to mention their rude drivers
1 reviews | Active since Apr 2017
This bus line should be discontinued, extremely unreliable!
What a disaster! We booked 2 tickets from Midrand to Cape Town. When the bus eventually arrived 2 and hlaf hours later from the stipulated time is was full. Had to stand from Midrand to park station for another bus, but we stood for over an hour waiting for another bus, eventually we were told we can either get on the bus stand from park station to Cape Town or get off. No other plan was made, no alternative bus offered no refund either for tickets. We emailed them for refund and we have been iqnored.
1 reviews | Active since Apr 2017
This bus line should be discontinued, extremely unreliable!
What a disaster! We booked 2 tickets from Midrand to Cape Town. When the bus eventually arrived 2 and hlaf hours later from the stipulated time is was full. Had to stand from Midrand to park station for another bus, but we stood for over an hour waiting for another bus, eventually we were told we can either get on the bus stand from park station to Cape Town or get off. No other plan was made, no alternative bus offered no refund either for tickets. We emailed them for refund and we have been iqnored.
1 reviews | Active since Jul 2026
Poor service
Had one of the horrible experiences with a bus. On the 19th of July was supposed to depart the from Mthatha to JHB from 15:10. The bus never arrived no communication regarding their delay their offices are only ring to voicemail when we want to do a follow the bus only arrived at around 19:50.... Upon arrival of the it has mixed people going to jhb n others going to cape.... It ended making a plan sending a second bus. Only to send us a bus that has mechanical issues that they never mentioned us... Not even 2hrs within the trip the bus died and no help coming... We slept in a cold bus till day light... The only organizated a 3rd bus the following day on the 20th at around 15:00 again... That also had a mechanical issue that they also didn't disclose.... The bus stuck again in Queens Town and a plan was made for it to move. Upon and once again it had stulk again with no way of it moving on the 21th. Which now was day three being on the with delta where there's poor to no communication. Services horrible... Was my first time and last time using this bus. This bus service should just shut down
1 reviews | Active since Jul 2026
Poor service
Had one of the horrible experiences with a bus. On the 19th of July was supposed to depart the from Mthatha to JHB from 15:10. The bus never arrived no communication regarding their delay their offices are only ring to voicemail when we want to do a follow the bus only arrived at around 19:50.... Upon arrival of the it has mixed people going to jhb n others going to cape.... It ended making a plan sending a second bus. Only to send us a bus that has mechanical issues that they never mentioned us... Not even 2hrs within the trip the bus died and no help coming... We slept in a cold bus till day light... The only organizated a 3rd bus the following day on the 20th at around 15:00 again... That also had a mechanical issue that they also didn't disclose.... The bus stuck again in Queens Town and a plan was made for it to move. Upon and once again it had stulk again with no way of it moving on the 21th. Which now was day three being on the with delta where there's poor to no communication. Services horrible... Was my first time and last time using this bus. This bus service should just shut down
1 reviews | Active since Jul 2023
Worst bus ever
Most unreliable bus and worse Onke Hlogwane called and **** to us that we can travel the technical issues are solved. Now we are stuck in Joburg Park station and nothing is happening. We are cold and traveling with kids trash service.
1 reviews | Active since Jul 2023
Worst bus ever
Most unreliable bus and worse Onke Hlogwane called and **** to us that we can travel the technical issues are solved. Now we are stuck in Joburg Park station and nothing is happening. We are cold and traveling with kids trash service.