Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Delta Coaches is described by travellers as severely unreliable across every stage of the journey. Customers consistently report buses that arrive many hours late or never at all, mechanical breakdowns that leave passengers sleeping on the roadside, unanswered phones and emails, and refunds that are delayed, converted to vouchers, or never paid. A single positive account praises a safe, well driven trip.
Top Strengths:
- •Customer Service & Travel Expertise: The strongest theme is still weak. A few staff members, including a Queenstown mechanic and a call centre agent who checked a changed departure, tried to help, but most accounts describe rude drivers, dismissive counter staff, and no ownership.
TrustIndex
1.7
NPS Score
-94
Recommended: Unlikely
Dec '25 - Nov '26
Frequently Asked Questions About Delta Coaches
What do customers say about Delta Coaches?
Based on recent customer reviews, Delta Coaches is described by travellers as severely unreliable across every stage of the journey. Customers consistently report buses that arrive many hours late or never at all, mechanical breakdowns that leave passengers sleeping on the roadside, unanswered phones and emails, and refunds that are delayed, converted to vouchers, or never paid. A single positive account praises a safe, well driven trip.
What is Delta Coaches's biggest strength?
Delta Coaches's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Travel Expertise. The strongest theme is still weak. A few staff members, including a Queenstown mechanic and a call centre agent who checked a changed departure, tried to help, but most accounts describe rude drivers, dismissive counter staff, and no ownership.
What are the most common complaints about Delta Coaches?
The most common complaint about Delta Coaches, based on Hellopeter's AI analysis of recent customer reviews, is Refunds, Pricing & Value. Passengers who paid full price for undelivered or downgraded trips describe endless refund runarounds, forced vouchers instead of cash, contradictory refund terms on tickets, and having to buy replacement tickets out of pocket to get home.
Is Delta Coaches trustworthy?
Delta Coaches has a TrustIndex of 1.7 out of 10 on Hellopeter, based on 52 reviews in the last 12 months. Hellopeter has tracked Delta Coaches across 351 total reviews. How is the TrustIndex calculated? →
Recent reviews (52)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
They don't have customer care and they sound like ****
I booked a but from Johannesburg to Queenstown for the 9/10/2026 to return on the 11/10/2026 that cost me R740 They canceled the bus. I tried calling they don't reply to me I emailed them I called even WhatsApp nothing it's been a month now
1 reviews | Active since Oct 2026
They don't have customer care and they sound like ****
I booked a but from Johannesburg to Queenstown for the 9/10/2026 to return on the 11/10/2026 that cost me R740 They canceled the bus. I tried calling they don't reply to me I emailed them I called even WhatsApp nothing it's been a month now
1 reviews | Active since Oct 2026
They canceled the trip to Eastern Cape from Johannesburg on the 09/102026 I haven't received my r...
They canceled the trip to Eastern Cape from Johannesburg on the 09/102026 I haven't received my refund I bought a return ticket that cost me R740, I tried to call *** I emailed *** I even WhatsApp them no response am still waiting
1 reviews | Active since Oct 2026
They canceled the trip to Eastern Cape from Johannesburg on the 09/102026 I haven't received my r...
They canceled the trip to Eastern Cape from Johannesburg on the 09/102026 I haven't received my refund I bought a return ticket that cost me R740, I tried to call *** I emailed *** I even WhatsApp them no response am still waiting
1 reviews | Active since Jan 2024
Bus didn't pick passengers
My aunt booked return ticket, and the busses didn't pick them and I had to book my aunt another bus so that she can't miss work. And delta didn't refund her till now
1 reviews | Active since Jan 2024
Bus didn't pick passengers
My aunt booked return ticket, and the busses didn't pick them and I had to book my aunt another bus so that she can't miss work. And delta didn't refund her till now
1 reviews | Active since Oct 2026
Ms
Good day, am Veronica Phumza Mama...story is, i booked their tickets as a return, from Cape Town to Eastern Cape, ...now when i supposed to come bck, they change mi date which was *** to 23rd this month, but the was no bus ,to catch, and i was left with no option, but to take another bus, ....Now will you please assist me to get back mi money, nx
1 reviews | Active since Oct 2026
Ms
Good day, am Veronica Phumza Mama...story is, i booked their tickets as a return, from Cape Town to Eastern Cape, ...now when i supposed to come bck, they change mi date which was *** to 23rd this month, but the was no bus ,to catch, and i was left with no option, but to take another bus, ....Now will you please assist me to get back mi money, nx
1 reviews | Active since Mar 2018
Complain about the Delta couches service
On the 25th of this month we were travelling from Cape town to Johannesburg. The service was pathetic. The bus arrived 3 hours late without any notifications. On the way bus stopped because of diesel. The driver had to ask the owner to transfer money for the diesel. It was raining and we got wet in the bus because it was leaking. That bus was not in good condition,the tyres were worn out and the bumper was damaged. It's also not user friendly for people with challenges. The steps are to high to get into the bus. We travelled for 24 hours from Cape town to Johannesburg. That bus has to be removed because it's not worth for passengers or even animals. It's a grave bus.
1 reviews | Active since Mar 2018
Complain about the Delta couches service
On the 25th of this month we were travelling from Cape town to Johannesburg. The service was pathetic. The bus arrived 3 hours late without any notifications. On the way bus stopped because of diesel. The driver had to ask the owner to transfer money for the diesel. It was raining and we got wet in the bus because it was leaking. That bus was not in good condition,the tyres were worn out and the bumper was damaged. It's also not user friendly for people with challenges. The steps are to high to get into the bus. We travelled for 24 hours from Cape town to Johannesburg. That bus has to be removed because it's not worth for passengers or even animals. It's a grave bus.
1 reviews | Active since Jul 2010
Really Bad but Cheap
Yes, the bus is a min of 1 hr late, normally a lot more. Yes, in the rain it leaks everywhere. Yes, the bus is turned away at the toll plaza for no funds, has to take the alternative route. Yes, the bus runs out of diesel and the driver has no money for more. But plus minus 24 hrs later there is a good chance that you will actually get to jhb from cape town. Just be sure you have plenty of time and are tough, and you'll be okay. And it's maybe R100 cheaper and always has a seat for you.
1 reviews | Active since Jul 2010
Really Bad but Cheap
Yes, the bus is a min of 1 hr late, normally a lot more. Yes, in the rain it leaks everywhere. Yes, the bus is turned away at the toll plaza for no funds, has to take the alternative route. Yes, the bus runs out of diesel and the driver has no money for more. But plus minus 24 hrs later there is a good chance that you will actually get to jhb from cape town. Just be sure you have plenty of time and are tough, and you'll be okay. And it's maybe R100 cheaper and always has a seat for you.
1 reviews | Active since Dec 2022
Unrelaible
Still at park station waiting for bus departure time 7 o'clock..... service delivery very poor
1 reviews | Active since Dec 2022
Unrelaible
Still at park station waiting for bus departure time 7 o'clock..... service delivery very poor