Worst after sales service in history

ServiceTec, the only repair centre for Delonghi in Gauteng, is hands down the worst company that I've had the misfortune of dealing with. Quotes take weeks to get to you. Staff never return you calls. They quote you one amount telephonically then want to charge you more upon payment. When I wanted to pay the said it appears I have already paid (which I hadn't) but they couldn't find the alleged payment they were referring to. They contact you to tell you your machine is ready only to arrive there and it is not done. Furthermore you get your machine back with a filthy dirty milk tank. They tested the machine while I waited and clearly couldn't have been bothered to clean it. Put it straight back in the box this way.

I only mustered up the courage to switch on my machine today for the first time since its service in September and the same problems are still presenting themselves. I can't even muster up the courage to take it back to them after the experience I have had.

Any credibility that Delonghi has with it's products they waste away with this shocking after sales service. Will not buy any of their products again for this very reason, or until they have a new Service/Repair alternative.