Useless is too good a word for this lot

Have called delonghi 4 times in the last 3 weeks to report a broken oven leg and twice have been told that their service supervisor has my details and will call me back \within the next day". Poor guys either don't know how to tell time or are to stupid to dial numbers. I have even spoken to their service manager to advised that Jamie would call me to set up a time for a call out. STILL WAITING. Was asked to send pics to Kobus"