Shocking service, hanging up on a customer!

Absolutely shocking service received from your Constantia repairs center in the Westrand! We took our coffee machine in for repairs 7th of June and were never informed of any information regarding repairs that need to be done to our machine. We had to phone in and after querying why no-one provided us with feedback it was said that they have the wrong contact info for us. Which is a lie as all our contact details on the Job Card is correct. It is now the 28th of June and yet again we had to phone to find out what is going on with our machine, just to be advised our machine has been ready for quite some time to collect! When my husband asked your reception lady why she did not do her work to inform us of this she had the audacity to put the phone down in my husband's ear. Completely shocking service! I really regret getting a Delonghi machine, you have completely no customer service! Disgusting to treat your customers like this. Next time our machine needs to be repaired I will rather just dump it and go buy another brand than to go through this again with your useless staff!