Repair service is atrocious

I handed in a Magnifica machine for repairs on the 8th of June 2021. It is more than 3 months later and I still don't have a quote for the repairs! I keep getting promises that they will call back (which they never do) and excuses of either a shortage of parts or that they moved their premises. Beware when buying a de'Longhi product - their after-sales and repair service is atrocious!