Poor service from Hirsch and Delonghi

On 31 October 2017 I purchased a Braun hand blender from Hirsch Springfield Park in Durban. Within a couple of months a small park broke which renders the blender and all attachments useless. Since I paid R1,000 for the blender, I wanted it to be repaired or replaced. I went to Hirsh, not interested and don't carry the part. I contacted Delonghi serivice manager Maxwell Mhlanga, also not interested. 3 emails and 3 calls later, no resolution at all. Definitely the last time I will purchase any item from either company