Parts Department is pathetic!

<p>About 2 weeks ago, I phoned and placed an order for 2 spare parts for my Delonghi Combi Coffee machine.</p> <p>The machine is old and the parts not readily available. So when I phoned De'Longhi SA to order the parts I was told they will come from overseas and I will have to wait 2 weeks for the parts to arrive. I had no problem with waiting for the parts to arrive.</p> <p>The lady I spoke to told me to phone back in 2 weeks to check whether the parts have arrived or not. She did not give me any other details or references or any such thing. So I waited the 2 weeks, then phoned back. Just to be told that they dont have me or my order on the system. Nothing was ordered!! Then she continues to give me advise on ordering part saying I must get the order number from them next time! </p> <p> </p> <p>I then phone again to speak to Maxwell who is in control of the spares department but trying to speak to him is like looking for chicken teeth.</p> <p> </p> <p>The receptionist then tried to assist me after I asked to speak to the CEO and complain...</p>