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Peter R

1 reviews | Active since Jun 2014

01 Mar 2016, 11:21

Faulty Coffee machine

I purchased a Delonghi all in one coffee machine, model Combi 130, some years back. After almost a year water ran out of the back instead of flowing through the filter. The machine was taken in to the Maraisburg depot and was repaired. The technician told me that it was a poor design abut it was now fixed. Since then I have had it leak a number of times and I have repaired it myself, as the nearest service, according to Mr. Maxwell mhlanga of Maraisburg, is nearly 600 kilometres away in Cape Town. I sent Mr mhlanga an email, on the 9th of May 2015, asking for help, and his reply was to take it to Cape Town, I reside in Plettenberg Bay. I forwarded his reply to Customer Service, on 5 December 2015, without response.<br> There is a pipe which keeps coming loose at the back of the machine and the water flows out the bottom of the machine. This morning I had 3 people for breakfast and suddenly found water running all over the counter and no coffee in the bowl. Not very pleasant when trying to run a business.<br> I have now decided not to use the machine again as I cannot afford the embarrassment again, and will get another make of machine that will work. I will obviously spread the word.

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