Dissapointment in defective product

I bought a Delonghi Magnifica coffee machine in Dec 2014. What I thought was a spoil with a trusted brand has now turned to utter dissapointment. In short the milk frother stopped working, the coffee spout dropped out of position & coffee generally are not flowing freely. The machine is in daily use (as intended), have been descaled as instructed and the tray, coffee ground pot, coffee press and milk jug are all weekly cleaned by hand. So we look after the machine but it surely is not living up to expectations.<br> <br> My next door neighboor has the same machine (year older) and experienced similar problems less than a year into his purchase. I complained on your website 3 weeks ago - no courtesy of a response yet.<br> <br> I am highly dissapointed with the purchase & (what I thought was a high end) brand I bought into and unless this is sorted in a satisfactory manner, the Delonghi brand will be banned from my household for life. I want a new unit to be made available in exchange for the defective one. If the replacement has similar problems then I will expect no less than a full refund to enable me to purchase a working product from a reputable, high end brand that I can trust.