DeLonghi Gas Heater not so flu less service

<p>DeLonghi published a media statement issuing a recall to certain gas heaters after contacting their call centre via email I was asked to furnish my details to which I did. On the 5th of May 2016 I was given a reference number and told 7-10 days a technician will be in touch to advice on the next step suffice to say today is the 26th of May I am still waiting. Several follow up calls that were done by me to them have been treated as a mere call nothing much...20/23/24 and 26th May are the days I did follow ups on and have been told the matter has been escalated to supervisor level...and when I asked to skep to the manager I was put on hold for 5 minutes then I hung up and called again only for the call centre agent to hung up on me............</p>