Debonairs Pizza- disappointing

This morning I had the most appalling service From Debonairs, on 2 different occasions. So I place an order online, Plumstead confirms order, then calls me back to tell me they do not deliver to my area (After I was charged delivery fees as well) and that they cannot fulfil my order because they are busy with "deep cleaning". To me, that means you should not have made your restaurant branch available online then. The first lady, I spoke to, then tells me it will take 5 days for a refund. I then speak to the Branch manager of Plumstead, Jerry, who tells me that his staff member does not know what she is talking about and the refund will take 2 days. I waited over 2 hours for Rondebosch branch to open, I place an order at Rondebosch branch. The restaurant accepts my order, takes my money, then gives me a call and says that they have to cancel due to load shedding. The lady tells me that they do apologise but they don't keep a schedule so they didn't know it would be load shedding. I am extremely unhappy... Not 1 but 2 of your branches are ***********.