Customer Disservice

<p>On 02/05/2016 I informed the Delonghi that the two units I own fall within the recall batch for faulty products to which I was responded on 03/05/2016.</p> <p> </p> <p>On 05/05/2016 I provided the necessary serial numbers as requested.</p> <p> </p> <p><br />21 days later I didnt receive a reply and after following up I eventually was issued a case number.</p> <p> </p> <p>I asked to speak to the manager however I was stonewalled and said that the manager would contact me telephonically.</p> <p> </p> <p>It has now been 5 days and a manager has still not contacted me.</p> <p> </p> <p>The products for which I have paid for shouldve been repaired by now.</p> <p> <br />I cannot believe that a company would sell faulty products that could potentially **** its users, issue a recall and then have the nerve to treat its customers with such disserve and contempt.</p> <p> </p> <p>I expect to be contacted regarding this. </p>