Copy of email sent to report bad customer service at De'Longhi SA

To whom it may concern,

Please note that I've had bad service again and it will be appreciated if you can get this under the correct person / department's attention, urgently.

In the initial email, I advised this is a coffee machine. I get to your office as mentioned in previous email, wait in the line, just to be advised by a very unhelpful, no-care attitude agent, that they can't work on the machine here, he then turned around, took the paper from my hand and advised he will write the address where I need to take it to.

He took a while, came out and handed the paper back, saying, you need to take it there. He then turned around and attended to the next person. I was stunned by his actions. From a client service point of view, he did not have that customer service at all. No friendliness, no care, no interest in the client's concerns.

When I got to my car and looked at the address he wrote down, it stated Nestle SA's address. (Most probably because this is a Nespresso machine, even though it's branded with De'Longhi as well).

This means, I have to go through the whole process again, drive out to Bryanston to get this sorted. Why did no one advise me from the beginning that the De'Longhi offices (Head Office) in Constantia Kloof does not service the coffee machines and why not redirect me into the right direction and to follow the correct procedure when I sent the initial email stating it's a coffee machine??

Regards, Reinette Kellerman on behalf of my dad: Mr. SS Kellerman.