Bitterly cold this winter!

<p>On the 25th of April I recieved an email that my gas heater had been recalled. I responded with all necessary details and on the 5th of May I recieved another email that a technician would contact me in 7 to 10 days to replace a part on the heater, 12 days later I called the call centre and was told it would be escalated. I then called again a few days later as I still had not heard anything.</p> <p>A few days later and still I have not heard anything, today is the 30th of May, JHB is now bitterly cold and I cant use my gas heater! </p> <p>Can this please either be fixed ASAP or can I be given a refund so I can purchase a different gas heater!?</p> <p>This is going on since APRIL and we are 2 nights away from JUNE!!</p> <p> </p> <p>Not impressed!</p>