APPALLING CUSTOMER SERVICE!!!

<p>Good day, i just want to take a moment to comment on the appalling service i have received from delonghi. My companies machine was collected in may, then returned, it became faulty again and was returned. on the 2nd return, one cup of coffee was made and it was doing the same thing. Godfrey then came back on the 15/07/2016 and collected the machine. To date ( 08/08/2016) it has not been returned. When calling the service line, it just rings, when calling the operator, she directs the call but it just rings. I finally got a hold of Elias on friday 05/08/2016 who was supposed to call me back as according to him there was no fault on the machine and it was tested several times, but did not call me back to confirm. Why would we send a machine with no fault??? When calling today he is on leave. I was then put through to Maxwell, who i have spoken to before who was supposed to return my call but did not. I called again and was put through to Thomas( no answer) then Justice( no answer). i tried again and then spoke to Riaan who gave me the Job Card # but said he could not tell me when the machine will be delivered as he needs authorization from his manager. I then called again and spoke to Thomas who said it is ready and that it will be delivered by Wednesday as all faults were fixed, i asked if he could please speak to my MD and confirm as his patience has run completely out, I put him through but he cut the call. to date i have spoken to Maxwell, Thomas, Justice, Elias, Riaan and the driver Godfrey. This reflects badly on me as i am the one doing my part but get no answers from your employees that are employed to give customers the answers they need, as for the person who is in charge of the customer care emails, she is just as unhelpful and quite frankly, rude. At this moment, i have tried calling again and get no response, the line just rings. This is not the service we expect from an established company such as delonghi. i would appreciate a response ASAP</p>