Welcome to Dell Hell

Hi, I bought a Dell laptop from Amazon with a 1 year warranty. Today, a month before the warranty expires. The laptop just stopped working altogether. Checking online there is numerous customers complaining about the same symptoms with this specific model of Dell laptop. I logged a support request with Dell only to be told that they can't help me because I logged the support call from South Africa, and the warranty is only valid in America. I expected more from a company that values customer service and quality assurance. If Dell knew about this defect on their laptop why are they not offering to repair or replace it free of charge. Instead a customer with a valid warranty is told that they can't be helped at all. Ive paid a lot of money for this laptop only to be disappointed by Dell's pathetic attitude towards their customers. If this isn't rectified, I won't be buying another dell product, neither will my family, neither will my company (for which I work in the IT Dept. have sway over hardware vendors)

Kind regards Mark