Warranty Exchange

Reported a faulty mouse pad on my high end XPS 15inch 2-in-1. They replaced the pad but the battery stopped being charged as a result. They changed the battery and the motherboard and it still didnt work. They opted to replace the laptop. The proposed replacement spec did not have a touch or 2in1 so I rejected the spec. They sent a new spec with touch and without 2in1 which I accepted. They unfortunately despated the old spec which I notified them off. They stopped the delivery but have not despatched the New machine as they wait for the old to get back to a particular place. I am basically prejudiced for an error on the part of Dell.

Its been a more that a month with the problem.