Very poor after service from Dell Computers South Africa

<p>We contacted Dell on the 11th of April,2017, to get a repair done on a new laptop. It was not a warranty repair, and we received a quote the same day, and also paid on the same day. Since then, we have received calls from the technician who were supposed to repair the laptop, booking a date with us, but on the day arranged, they would phone in the afternoon, with some excuse, and postpone the repair. This laptop is used for work, and the user is hardly ever in the office. Every time an appointment is made, the user has to spend the day in the office, waiting. And after this, they have the audacity to reply that the technician was on the premises, but the laptop was not available. And of course, when you phone Dell to make an inquiry, you end up at a call centre somewhere in the world, and no help can be given to this matter, except for the promise to delete the order, and start a new one, because the logistics team might be struggling with old orders. Yes, sir, I am a complete imbecile, thank you.<br />Today is 9 May, 2017, and we are still nowhere nearer to a solution, or an answer from Dell.</p>