Useless online support and congested local line

<p>So I logged into the dell website this morning and used my service code on the machine and was told that I am eligible for chat support. I then start talking to a Titus Matthews. Basically explained to him that I am looking for the official Ubuntu image for my laptop and even sent him a link. He then told me that he cannot support me as I live in South Africa, Retarded</p> <p> </p> <p>Here is the entire chat with the gentleman:</p> <p> </p> <p>10/03/2016 08:48:02AM Session Started with Agent (Titus_Mathews)<br />10/03/2016 08:48:02AM Ivan May: "Ubuntu preinstall image"<br />10/03/2016 08:48:15AM Agent (Titus_Mathews): "Hi. Thank you for contacting Dell. My name is Titus. In order to assist you further, please confirm if you are contacting with regard to the system with the service tag 517C1D2."<br />10/03/2016 08:48:24AM Ivan May: "Yes I am"<br />10/03/2016 08:48:27AM Ivan May: "morning"<br />10/03/2016 08:49:01AM Agent (Titus_Mathews): "Thank you for that information. How can I help you?"<br />10/03/2016 08:49:14AM Ivan May: "Ok"<br />10/03/2016 08:49:49AM Ivan May: "So according to this link: http://www.ubuntu.com/certification/hardware/201 ********** 7/"<br />10/03/2016 08:50:17AM Ivan May: "There should be an ubuntu preinstall image for this machine, but I cannot find it under downloads"<br />10/03/2016 08:50:33AM Ivan May: "I really need this image for work purposes"<br />10/03/2016 08:50:40AM Agent (Titus_Mathews): "I see."<br />10/03/2016 08:51:07AM Agent (Titus_Mathews): "I realise how upsetting it is to have that kind of problem and regret any inconvenience this has caused you. No worries, I'm here to help you. Rest assured we'll try to come up with a resolution one way or the other."<br />10/03/2016 08:51:19AM Agent (Titus_Mathews): "I was able to check that you are using INSPIRON 7559 that has an active Collect and Return warranty."<br />10/03/2016 08:51:22AM Ivan May: "I have tried installing ubuntu as per normal, but then system hibernation etc does not work properly"<br />10/03/2016 08:51:27AM Agent (Titus_Mathews): "Are you chatting from UK?"<br />10/03/2016 08:51:41AM Ivan May: "Nope South Africa"<br />10/03/2016 08:51:59AM Agent (Titus_Mathews): "Thanks for that."<br />10/03/2016 08:52:22AM Agent (Titus_Mathews): "No worries, since your system is registered from South Africa, we have their team that can assist you, since we only support UK and Ireland customers."<br />10/03/2016 08:53:00AM Agent (Titus_Mathews): "Their phone number is ********** and they are open Monday to Friday at 09:00am - 17:30pm."<br />10/03/2016 08:53:18AM Agent (Titus_Mathews): "Or email them at ********** />10/03/2016 08:53:22AM Ivan May: "I dont have a phone on me"<br />10/03/2016 08:53:36AM Ivan May: "I need to use the chat propgram"<br />10/03/2016 08:53:37AM Agent (Titus_Mathews): "You can email them if that's the case."<br />10/03/2016 08:53:43AM Ivan May: "Dude"<br />10/03/2016 08:53:50AM Ivan May: "send me the link why is this so hard?"<br />10/03/2016 08:54:16AM Agent (Titus_Mathews): "We do support Windows system here, apologies."<br />10/03/2016 08:54:35AM Agent (Titus_Mathews): "They have the right support for youe Ubuntu system."<br />10/03/2016 08:54:39AM Ivan May: "Do you have a linux team that I an chat to then??>"<br />10/03/2016 08:54:57AM Ivan May: "I logged into the chat and was told I am eligible for chat support"<br />10/03/2016 08:55:05AM Ivan May: "So give me chat support"<br />10/03/2016 08:55:08AM Agent (Titus_Mathews): "They do only have phone and email, not chat facility."<br />10/03/2016 08:55:30AM Ivan May: "this is *******"<br />10/03/2016 08:55:55AM Ivan May: "I need the link to download the official ubuntu image"<br />10/03/2016 08:56:05AM Ivan May: "whether you are in uk ireland iceland antartica, whatever"<br />10/03/2016 08:56:11AM Ivan May: "that should not matter"<br />10/03/2016 08:56:20AM Ivan May: "So can you please send me the link to this download"<br />10/03/2016 08:56:24AM Agent (Titus_Mathews): "I apologize if this issue has caused you any inconvenience."<br />10/03/2016 08:56:27AM Ivan May: "really simple"<br />10/03/2016 08:56:34AM Ivan May: "its annoying me"<br />10/03/2016 08:56:44AM Ivan May: "I was helped on chat before"<br />10/03/2016 08:56:55AM Agent (Titus_Mathews): "Please, contact them now so they can give you that link soonest."<br />10/03/2016 08:57:03AM Ivan May: "I have a dell machine and need help I dont give a rats ass where I am supposed to live"<br />10/03/2016 08:57:28AM Agent (Titus_Mathews): "Please, contact them now so they can give you that link soonest."<br />10/03/2016 08:57:39AM Ivan May: "this is retarted"<br />10/03/2016 08:57:58AM Ivan May: "Do you have a manager that I can chat to?"<br />10/03/2016 08:58:40AM Agent (Titus_Mathews): "My manager will tell you the same thing, Ivan."<br />10/03/2016 08:58:55AM Ivan May: "Thanks Titus"<br />10/03/2016 08:59:02AM Ivan May: "Not much help"<br />10/03/2016 08:59:19AM Ivan May: "Think I will put this discussion on Hello Peter"<br />10/03/2016 08:59:53AM Agent (Titus_Mathews): "My apologies."<br />10/03/2016 09:00:00AM Agent sent nudge<br />10/03/2016 09:00:33AM Session Ended<br />10/03/2016 09:00:33AM Session Ended - Nudge</p> <p> </p> <p>Now the issue here is that even though I am eligible for chat support I cannot have it... Why this is an issue I dont know. I then phoned the number he provided and I cannot get through to anyone that can help me...</p> <p> </p> <p>Really annoying!!!</p> <p> </p> <p> </p>