This is the support you get from Dell after buying the most expencive laptops they sell.

Item: Dell Computers
Rating: 1
Author: Louis N

Re: Dell Service Tag: JNW3NX1 <<# ********** - ********** 2- ********** 0#>> What assistance further can you give me?

Regards, Louis Nel ********** 766

On 01 Aug 2018, at 12:04, Viktor_Kantner ********** wrote:

Dear Mr. Nel,

I am sorry to hear that, if you would need any further assistance please don't hesitate to reach me back by replying to this email.

Thank you. Kind Regards, Viktor Kantner Client Technical Support Sr. Associate Dell | Alienware Technical Support Team Call: 0 ********** ********** --- Original Message --- From: "Louis Nel" ********** Received: 1.8.2018 11:54:15 CEST To: "Viktor_Kantner" ********** Subject: Re: Dell Service Tag: JNW3NX1 Thanks I must say it’s awesome assistance for buying a premium laptop at a premium price. I might ad this was my preferred brand for the last 3 laptops I hade but will most probably be my last.

I will manage this on my own again.

Regards, Louis Nel

On 01 Aug 2018, at 09:47, Viktor_Kantner ********** wrote:

Dear Mr. Nel,

When you purchased your laptop you have purchased the right for usage of the Windows, however without installation media which can be purchased additionally or downloaded for free.

License key for your copy of Windows 8 is embedded on the motherboard of your system, you only need to logon back to your Microsoft account to activate your Windows license.

Please don't hesitate to reach me back by replying to this email in case of any further questions or concerns. Thank you. Kind Regards, Viktor Kantner Client Technical Support Sr. Associate Dell | Alienware Technical Support Team Call: 0 ********** ********** --- Original Message --- From: "Louis Nel" ********** Received: 31.7.2018 18:38:15 CEST To: "Viktor_Kantner" ********** Subject: Re: Dell Service Tag: JNW3NX1 I did not just buy a Alienware laptop with nothing on it. I paid for windows operating system too. Where is that copy of windows that I paid for the day I purchased the laptop?

Regards, Louis Nel

On 31 Jul 2018, at 17:13, Viktor_Kantner ********** wrote:

Dear Mr. Nel,

It is possible however unfortunately it needs to be paid.

Price of the USB installation media with delivery to your address is Incl. VAT: 557.21 ZAR.

If you would like to purchase this USB media please let me know when would be the best time to reach you for payment.

Please don't hesitate to reach me back by replying to this email in case of any further questions or concerns. Thank you. Kind Regards, Viktor Kantner Client Technical Support Sr. Associate Dell | Alienware Technical Support Team Call: 0 ********** ********** --- Original Message --- From: "Louis Nel" ********** Received: 31.7.2018 16:34:33 CEST To: "Viktor_Kantner" ********** Subject: Re: Dell Service Tag: JNW3NX1 I can’t access another computer. Is it not possible to provide me with he copy of windows that was sold with my Alienware?

Regards, Louis Nel

On 31 Jul 2018, at 16:03, Viktor_Kantner ********** wrote:

Dear Mr. Nel,

If you have any other PC you can also use it to create the bootable USB media.

You can also try system restore first as mentioned in this article https://support.microsoft.com/en-us/help/17085/windows-8-restore-refresh-reset-pc

Please let me know if this helped.

Please don't hesitate to reach me back by replying to this email in case of any further questions or concerns. Thank you. Kind Regards, Viktor Kantner Client Technical Support Sr. Associate Dell | Alienware Technical Support Team Call: 0 ********** ********** --- Original Message --- From: "Louis Nel" ********** Received: 31.7.2018 15:33:18 CEST To: "Viktor_Kantner" ********** Subject: Re: Dell Service Tag: JNW3NX1 Hi victor

This was my point in out conversation I cannot install anything without getting an error message. This is the one i get when trying to install the microsoft creation tool.

Regards, Louis Nel

On 31 Jul 2018, at 15:05, Viktor_Kantner ********** wrote:

Dear Mr. Nel,

Video guide for creating USB media: https://www.youtube.com/watch?v=qui6IxJ_sSY&index=2&list=PLlEE1PblIRU1xqr7mqnFh--g_1pidMzGj For Windows installation you will need to download Windows installation files (64-bit version) and create bootable USB stick. This can be done by using Media Creation Tool: https://www.microsoft.com/en-gb/software-download/windows8 Direct download link: http://go.microsoft.com/fwlink/?LinkId=691209 You will need a blank USB flash drive with at least 8 GB of space. We recommend using a blank USB, because any content on it will be deleted. Run the media creation tool. Select Create installation media for another PC and then select USB option. Follow the steps to create the installation media, then select Finish when it’s done. When USB media is ready, you can connect it to your system and start Windows installation. Video guide for Windows installation: https://www.youtube.com/watch?v=yF2UnAsqHl4&index=3&list=PLlEE1PblIRU1xqr7mqnFh--g_1pidMzGj Recommended BIOS settings: Advanced Tab: SATA Operation - AHCI Boot Tab: Secure Boot - disabled Boot Tab: Legacy Option ROMs - disabled We recommend full format of the C drive to prevent issues leftover from previous installation, this will delete all your data. If the Format option is greyed out on the drive selection, the drive can be formated via diskpart: 1.) Press Shift + F10 to open command prompt 2.) In command prompt type in: "diskpart" and press enter 3.) type "list disk" and press enter 4.) by the size of the discs determine the C drive, once assured type in "select disk [number of the drive] 5.) once you can see confirmation that the disk was selected type "clean" and press enter 6.) Your drive is now formated, you can close command prompt and refresh the drive selection, C drive should now become "unallocated space" which you can select for installation and continue If the SSD drive is not visible on drive selection: You will need to just disconnect HardDrive for the installation of the Windows whilst the PC will be turned off, video guide here: It's not necessary to completely remove the HDD, just to disconnect it https://www.youtube.com/watch?v=HQh1XXyS1DU Windows will usually downloads and installs all drivers automatically. Only few Alienware programs (AW Command Center, Support Assist) need to be downloaded manually. All software and drivers can be found here: http://www.dell.com/support/home/UK/En/UKbsdt1/product-support/servicetag/JNW3NX1/drivers SupportAssist can be downloaded here: http://www.dell.com/support/contents/uk/en/ukbsdt1/article/Product-Support/Self-support-Knowledgebase/software-and-downloads/support-center Recommended software to be installed after Windows Reinstall: All Windows Updates Support Assist Alienware Command Center Chipset driver updates BIOS updates GPU driver updates Alienware OSD Driver (On-Screen display driver)

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