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Sven Hüsgen

1 reviews | Active since Apr 2018

06 Apr 2024, 13:29

Stay away from Dell Computers modern **** artist and shadey warranty practices

Purchased a laptop for $2,774.02 top of the line "industry standard" Alienware M18R1 laptop on the 15th of June 2023 that wasn't used until 14th February 2024. 2 Weeks of use and the motherboard's charge port dies and gets stuck in Idle, Onsite tech comes out replaces battery, a week later replaces it with a refurbished motherboard, now my motherboard breaks and the heatsink (CPU and GPU) doesn't work. I WAIT 33 DAYS for parts. A technician is scheduled again to do a 2nd motherboard and heatsink replacement and now as of 4/6/2024 the issue still persists and Dell refuses to do a warranty swap since it is past their 30 day return policy. Never in my life have I encountered a company so sworn on not trying to provide a solution to their "valued" customers. If you are reading this review just stay away from Dell, don't listen to the bull**** marketing schemes touting "24/7 and international support" because it is non existent and only applicable to American business hours.

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