Shocking Customer Service

<p>I bought a Dell Inspiron laptop earlier this year. It's okay - not sure I'd go for this again in hindsight. The thing about a laptop is that it should be portable. After moving it around suddenly the charger wouldn't "sit" in it's socket and that was because the internal charger board had come loose. No, said Warranty Support, that's not covered by my warranty - had to have been caused by user negligence (*******!!). In order to get tech support to repair the part, I had to pay cash up front for 2 new parts and of course, only one was necessary. The technician repaired it, and took the 2nd, unopened and unnecessary, unused part back with him. I have been fighting with Customer Services now for over 6 weeks to get my refund for the 2nd part paid to me. I keep being promised in the next 4 to 5 working days but it's 6 weeks later!! Shocking!!</p>