Service Levels regarding Replacement of Monitor

I have been using Dell Equipment for many many years due to the quality of product and service levels provided. Last year i bought a gaming monitor which is still under warranty. I started having an issue which I reported almost 2 weeks ago and the service level to having my screen replaced is dismal!!! I have been in communication with the tech support (Tushar, Samson, Jayesh) everyday. They advised they shall be replacing the screen with a new one and requested all my details to have done and everyday they are waiting for internal teams update. I do not believe it takes so long to get an update to replace my screen with a new one. It is costing me time and money which is not being understood clearly and seem that priority is given to individuals based on volume size and the individual that purchases 1 item does not get the same service levels. I know this as I come from companies that purchase Dell Equipment in bulk and Dell immediately attends to businesses with utmost importance and issues resolved within a day or 2. I cannot even get through to any management at Dell to lay my grievance and it is highly frustrating! Please could management or preferably the CEO of Dell Contact me please