RG
Rina G
1 reviews | Active since Aug 2013
10 Feb 2015, 10:21
Refusing to replace Notebook!!
SR: *** - NOTEBOOK IS ONLY 7 MONTHS OLD AND THE MOTHERBOARD HAS BEEN REPLACED 3 TIMES ALREADY! NOW DELL HAS ALL KIND OF EXCUSES AND IS NOT PREPARED TO REPLACE THE NOTEBOOK!!! PAST PATHETIC!!!!! OUR COMPANY ONLY USE DELL - MAYBE IT IS TIME TO SWITCH!!!!!!
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Replies (1)
Dell Computers's replyOfficial
11 Feb 2015, 13:02Hello Rgremels,
I am from Dell Social Media team. Thank you for reaching out to us and we regret for any ordeal experience. We went through your case records and notice that the support team have raised a request for a replacement laptop and waiting for the approval. They will be in touch with you the moment they have an update and proceed accordingly. Kindly allow our team to get back to you on this.
Should you have any queries you can reach out to me at ***
-Arjun
Social Media and Community Professional
Order Status : http://dell.to/1fgKSTr
Download Drivers : http://dell.to/1hcxG98
I am from Dell Social Media team. Thank you for reaching out to us and we regret for any ordeal experience. We went through your case records and notice that the support team have raised a request for a replacement laptop and waiting for the approval. They will be in touch with you the moment they have an update and proceed accordingly. Kindly allow our team to get back to you on this.
Should you have any queries you can reach out to me at ***
-Arjun
Social Media and Community Professional
Order Status : http://dell.to/1fgKSTr
Download Drivers : http://dell.to/1hcxG98
Dell Computers's reply11 Feb 2015, 13:02
Official
Hello Rgremels,
I am from Dell Social Media team. Thank you for reaching out to us and we regret for any ordeal experience. We went through your case records and notice that the support team have raised a request for a replacement laptop and waiting for the approval. They will be in touch with you the moment they have an update and proceed accordingly. Kindly allow our team to get back to you on this.
Should you have any queries you can reach out to me at ***
-Arjun
Social Media and Community Professional
Order Status : http://dell.to/1fgKSTr
Download Drivers : http://dell.to/1hcxG98
I am from Dell Social Media team. Thank you for reaching out to us and we regret for any ordeal experience. We went through your case records and notice that the support team have raised a request for a replacement laptop and waiting for the approval. They will be in touch with you the moment they have an update and proceed accordingly. Kindly allow our team to get back to you on this.
Should you have any queries you can reach out to me at ***
-Arjun
Social Media and Community Professional
Order Status : http://dell.to/1fgKSTr
Download Drivers : http://dell.to/1hcxG98