Pushed from pillar to post

I am very disasspointed in the service received from the Dell technical support team today.<br> <br> On the 2nd of August 2014 I purchased a Dell Laptop from Incredible Connection in Strubensvalley. The laptopp worked fine until last night when the hard drive failed. We ran diagnostics but the hard drive cannot be detected. I took it back to the store where I purchased as the item is still under warranty and they referred me to the Dell technical support call centre, which is based in India apparently. According to them, the warrantly as expired but I have the proof of purchase.<br> Firstly, I do not believe that it is prudent for me to repeat my contact and personal details as well as the nature of the problem to every single consultant I am referred to, this at my own time and expense.<br> Also, when I purchased the laptop I was advised by Musa from the store that if the laptop gave me problems I could simply call Dell and they would send out a technician to my home to attend to the issue, not spend close to 2 hours on the phone with a technicain from India trying to explain to me how to physically remove the hard drive, re-insert and repair the problem. This was never explained to me.