POOR SUPPORT ON NEW INSPIRON LAPTOP

I bought a new Dell Inspiron laptop. It froze after the initial Windows update, within the first few hours of receiving it. I then contacted Dell Support. The only available option to do that is via an online chat. After more than 4 hours on this chat, there was no resolution. During the chat I was regularly passed from one agent to another. The chat would then restart because each new agent wouldn't read what has been said before. And after all that back and forth, the laptop is still dead. Dell on purpose makes it impossible to contact anyone in person, by phone or by email. They do not even make an email address available to lodge a complaint.