Poor Service Delivery from DELL Support South Africa

Waiting 7 days for DELL to arrive to correct under warranty Laptop where the keys on the laptop is not working. Every morning I get the message they are on their way and then no one arrives - Origianal request was logged on the 17th November 2023 This is unecceptable Case summary Case: *** Work order: *** Product: Inspiron 15 7510 Service tag: BV9RCL3