POOR CUSTOMER SERVICE ON FAULTY PRODUCT

We have DELL a laptop that has not worked since June last year (it was purchased in February 2017). We live in Cape Town and have had numerous onsite technicians replace the HDD, screen and motherboard a number of times. The onsite warranty expired and we then had to take it to EnsureIT Services in Cape Town (a so called accredited service centre) as directed by Dell South Africa website on a carry in warranty. The laptop went in 3 times between October and December 2017 and motherboard, HDD were once more replaced 3 times.. We collected it in January 2018 and it now has more issues that were not present when it was sent in originally. We contacted Dell customer support who wanted to talk us through the problem. This is not acceptable. We are now out of warranty and out of patience. Shocking service from Dell (we have had a number of Dell laptops all of which have been problematic). We need to get a replacement or a refund as this is a business computer which has been out of service for more than 6 months in the time we have had it! Chat conversation end Type a message...