Not wear and teat but bad production parts

Inspiron 15 3511

DEAR DELL SOUTH AFRICA

I AM EXTREMELY UNHAPPY ABOUT THE PRODUCT SUPP**** TO ME AFTER BEING A DELL CLIENT FOR ALMOST 10 YEARS.

I HAD TO HAVE MY PREVIOUS LAPTOP REPLACED THROUGH MY INSURANCE AND WAS GIVEN THE CURRENT MACHINE THAT SEEMED LIKE A HEAVEN-SENT.

SO SADLY DISAPPOINTED BY THE FACT THAT 7 MONTHS INTO THE USE THE HINGE ON THE RIGHT-HAND SIDE HAS NO BECOME A HUGE PROBLEM AND SPLITTING MY SCREEN PANEL AND SOUND PORT ON THE MOTHERBOARD HAS NOW BEEN BROKEN OFF AND CANNOT BE USED.

I HAVE 2 JOBS DEPENDENT ON MY LAPTOP AND NOW I HAVE TO SPEND A LOT OF MONEY EXTRA ON TOP OF THE PRICE PAID FOR THE LAPTOP TO HAVE IT REPAIRED.

IT HAS BEEN CONFIRMED BY 3 REPAIR CENTRES THAT THESE HINGES ARE A HUGE PROBLEM AND REPLACEMENT OF JUST ONE OF THE HINGES IS APPROXIMATELY R2000!!!!!!!!!!!!!!!!!THAT IS RIDICULOUS!!!!!!!!!!

I HAVE IMAGES AVAILABLE AND WILL BE PLACING THEM ON YOUR SOCIAL MEDIA PLATFORMS AND HELLO PETER AND EVERY OTHER PLATFORM TO INFORM THE PUBLIC THAT YOUR WARRANTY DOES NOT INCLUDE PLASTICS AND COVERS. BUT CLEARLY, THIS IS NOT A WARRANTY PART BUT A HIGHLY INEFFECTIVE PART THAT SHOULD BE COVERED BY YOUR COSTS NOT THE PUBLIC END USER.

THIS LAPTOP WORKS LIKE A DESKTOP AND I DON'T TRAVEL WITH IT AS BOTH MY JOBS ARE OFFICE BASED. 7 MONTHS OF SUBTLE USE IS NOT WEAR AND TEAR!!!!!!!!!!!!!!!!!!!