Not user-friendly Dell product

You know, when somebody told me to stay away from Dell machines after more than a decade of using HP products I wanted to prove the wrong. But guess what? I am the one left with an egg on my face. A simple driver I am looking for is simply not available from Dell. The support system is non-existent once warranty goes off. Their support website not at all user-friendly as it is so difficult. I have lost a webcam driver and trying to search for it is like looking for a needle in a haystack. I have now given up. ALWAYS TAKE GOOD ADVICE WHEN YOU RECEIVE ONE - again I am saying somebody did warn me, telling me that at the previous employer when he used to work they had battled with Dell products and here I am, battling and frustrated.