No support on response

So I bought a Dell inspiron 1764 laptop in 2010 but ever since I tried to contact Dell for and updated drivers for the laptop or a by pass so I at least can update the Intel HD graphics driver they still haven't responded after countless tries to emails ect. There's also now no more contacting Dell on their website through email too. Since I promised my son a new laptop if he does good in school at the end of the year and the pathetic service received from Dell so far I'll be looking else where for a laptop for him unless Dell decides to eventually respond.