No Refund after almost 4 months!

<p>I needed to have my screen repaired in OCTOBER last year and because of Dells technical support protocol they refused to send a technician to check exactly why my screen was not working. They insisted it was the screen that needed to be replaced as it couldn't possibly be anything else! The screen replacement was insanely expensive but as I had no choice I had to pay. When the technician came and installed the new screen it did not work and said it could be a cable or something else and he would have to return with these parts to see (had they done as I asked and sent someone to check before just assuming two trips would not have been unnecessary!). It ended up being only a cable that cost a fraction of the price! I was promised a full refund for the difference! Needless to say 4 months later still no refund! And not to mention the damage done to my screen that was in perfect condition before the technician touched it now there are scratches on the back that show that was not there before it went black because of the cable! Very disappointed in the whole proses and after 6 years of great service I am now praying that I never have to use dell technical support again!</p>