No Dell Support in SA

We are an International company with a branch in South Africa. We use to use HP only but on instruction from our head office we started to move over to DELL. Now we have a problem with one of our Dell notebooks and Dell SA refuse to give us support on this notebook that is only 3 months old. They also refuse to refund us on this faulty notebook as the 7 day refund window has passed. (HP once swapped a notebook for me that was 11 months old). Don't do business with Dell SA as they don't have any support in SA. Use HP as their support is great. I'm in advance negotiations with our head office to allow the SA branch to use HP only. Service Tag: 2NCP6F2 Support Request: ********** 14