1 reviews | Active since Apr 2010

11 Jul 2019, 14:57

NEVER BUY A DELL LAPTOP!!

My husband owned his previous Dell laptop for a mere 2 years and, in that time, has had no less than 3 mother boards replaced!! As Dell have a "3 Strike" policy, when the machine once again failed, Dell eventually admitted defeat and replaced the machine altogether. Fast forward another 2 years and the replacement machine has also failed!! So far 1 mother board replacement has taken place, which resulted in the machine not operating AT ALL and the Outlook app being deleted altogether!! Having spent 3 full days, wasting countless time and money, as he cannot do his job effectively without a laptop, Dell are not prepared to consider a replacement of this laptop, even though they are unable to fix the problems!! WAKE UP DELL and realise that your Customers are your most important Asset!!! We will NEVER EVER purchase another Dell product and it is quite clear that you have no faith in your own products as you have a "3 Strike" policy in place - it's OUTRAGEOUS!!!

0
Replies (0)