I feel cheated & Dell Customer Service is a Ghosttown

Does ANYbody please have a human direct contact (who actually gives a s#$%t about customer service at this fine establishment? A previous favourite brand of mine has successfully fobbed me off by their entire supply chain with a defective product from the moment of purchase. I've been ambivalently pushed from pillar to post, with only sounds of crickets as a response. In this name and shame, I shall also include the likes of Incredible Connection and Tarsus Group with an existential "angaaz" attitude.

Alternatively, any of my dearest Tech Journo friends who would like to do a benchmark test on a non-working’s g machine that has apparently "passed" all diagnostics and anything short of charging me more money to probably not even fix the solution by suggesting they install new software on a brand new machine!

It's a long story I shall not punish this feed with, but ask me and I'll tell you - or get me a real person to talk to at Dell South Africa - or let's talk about this to the tech/consumer media....

Any Input would be much appreciated, please and thank you in advance!