Horrible customer service.

I've had my Dell laptop for less than a year now and this is the second time I'm having problems with it, and getting technical support from Dell is IMPOSSIBLE. The shop I purchased it from refuses to help me and says I need to get help from Dell, but if you're lucky you get to talk to a machine which takes you in circles, but getting help from a human is nearly impossible. I've tried using the chat option on their website, to no avail, just error messages, then I tried to email them, and got automated responses back saying that I need to submit requests via their website, which doesn't help you at all, then I tried to chat to an agent again today and despite being on the correct SA website, somehow ended up speaking to an agent in the UK for a second who then referred me to an agent in SA, who then without even hearing my problem said that he couldn't help me and that I needed to phone customer support. When I called the number the first 2 times it said the number didn't exist, then on the third attempt (redialing, not retyping the number) it went through, and I reached a machine, that was meant to refer me to an actual human being that could supposedly help, but then after it rang a few times just went silent, yet the clock was still ticking and I was still being charged for every second, and I still haven't achieved a damn thing. It's a waste of time and money! Horrible customer service.