Great Technical Support

<p>Contacted Dell Technical Support via their website's chat function yesterday to report a problem with a laptop (which is still under warranty) on behalf of my employer. After doing some troubleshooting, the agent reported that they would escalate the issue to have the parts replaced.</p> <p> </p> <p>This morning I called them to follow up and was told that the issue had been escalated and someone would be in contact with me before noon to notify me when a technician would be able to come in. By 1pm, the parts were replaced and the problem was solved.</p> <p> </p> <p>Quick and efficient service, realistic and accurate estimation times and no charge. Very impressed.</p> <p> </p> <p>Main reason for giving only 4 stars it the agent with whom I chatted had atrocious spelling and grammar, often due to typos. Resulted in a lot of miscommunication and misunderstanding between the two of us. This can definitely be improved upon.</p>