Faulty Product not being replaced

Our company purchased 4 X DELL Inspiron 7347 Notepad for business use from DELL supplier called DCC on 13th Jan 2015. On 26th Jan, 1 of the notepads failed to see the Hard Drive. <br> <br> After consulting the supplier on the 26th, I was advised to contact DELL direct. I immediately contacted DELL and was terribly disappointed in the service. After a 45 minute call at my own expense I was advised that we had option of returning for credit which would take around 7 days or they would send a technician the next day. We opted to get a technician.<br> <br> On 28th I called DELL due to no response and received terrible service once again. I demanded a credit. Many phone calls between my office and DELL took place after that with no joy. <br> <br> On 2nd February, without notice a technician arrived to repair the notebook. He advised that the notebook was not responding. He advised to request a replacement. <br> <br> The afternoon of the 2nd I received a call from DELL asking if the service was good, when I complained the operator responded in the words \LET'S NOT GO THERE"<br> <br> I have never received such bad service and failure to replace faulty goods. Looking for assistance urgently."""