Faulty Laptop and ****py Customer Service

I bought a Dell Laptop in July and within a month the trackpad is consistently freezing. I have been in contact with Dell via Facebook and they keep telling me about troubleshoot things to do which work as a band-aid approach because the problem is persisting. I have been asking them for help and they are not willing to take this matter as important. And by the looks of it DELL is consistently selling defectives products not only to me and then the customer service is ****. Because I was made to believe that should anything be wrong with the laptop Dell would send a technician to look it up, but it appears that this was all lies and a ploy to trick me into buying a garbage a product. You cannot tell me that a brand new laptop which still has plastics covering it could have a trackpad that freezes every 5 minutes or so. Then the technicians tell me to run my laptop on SAFE MODE, what kind of **** is that, how will running a new laptop on safe mode stop the trackpad from working. I have tried every solution that been sent but I refuse to run a my laptop on safe mode when it is new and should not be giving me these problems. I regret buying Dell, when I could've a more reliable brand