Excellent Onsite Technical Support!

I have to commend Dell SA on their excellent Premium support services. On Sunday night I notified them that my 2.5 year old XPS 15 has a battery that is swelling and causing the mouse pad to lift up. After sending them detailed photos and diagnostics on Monday, a support technician arrived at my house on Tuesday with arms full of boxes with replacement parts. I'm sure they didn't have all these parts for such a high end model in stock in Durban, so this must have included couriering the parts as well.

They ended up replacing the battery, bottom cover, palm rest (which includes a new mouse pad and finger print scanner), and backlit keyboard at no cost to me. So effectively everything that I touch on this laptop when I'm working on it is now brand new! To say I am ecstatic is an understatement!

Dell have gone above and beyond to restore my laptop to its former glory in my opinion, and I couldn't be happier. That extended warranty was well worth it! Thank you Dell, keep up the hard work... :-)